★ Straight Answers
Questions Administrators Actually Ask
What makes Cyproteck different from our current IT provider?
Most IT providers are generalists: they manage your systems but aren't trained to find hidden security vulnerabilities the way a dedicated MSSP does. We specialize exclusively in healthcare cybersecurity. We've walked into organizations where the current provider declared everything compliant: and found meal-receipt printers outputting patient names and dates of birth on every hospital food tray. That's the gap-finder mindset that sets us apart.
Do we need to switch our IT provider to work with Cyproteck?
Not necessarily. Many clients bring us in as their dedicated security layer alongside their existing IT provider. We can audit your current environment, identify gaps in their coverage, and layer our managed security services on top. Think of it as adding a specialized surgical team to complement your general practitioners.
How does the free 60-second scan work?
Our free scan checks your organization's external-facing systems, email security posture, third-party app exposure, and public web vulnerabilities: all within 60 seconds. It's a surface-level view designed to show you immediately whether there are obvious gaps. If we find issues (and we almost always do), we'll walk you through what they mean and recommend next steps. No obligation, no hard sell.
What HIPAA fines are we actually at risk for?
HIPAA civil penalties range from $100 per violation (Tier 1: unknowing) to $50,000 per violation (Tier 4: willful neglect). With a typical PHI breach exposing thousands of patient records, total fines can reach $1.9M per category per year. The average healthcare breach costs $10.9M when you include fines, legal fees, remediation, and reputational damage. Our Essential plan at $997/month costs less than one hour of breach response legal fees.
Does CyproSecure 360° recover denied claims?
No. CyproSecure 360° is a security and support dashboard. Cyproteck can discuss a separate claims-review engagement to help identify recovery opportunities with your billing team. Scope, access and deliverables are agreed before work begins.
How quickly can you respond if we suspect a breach?
For Professional and Enterprise clients, our SLA guarantees a 1-hour incident response acknowledgment and active analyst engagement within 4 hours of a confirmed incident. For Essential clients, we provide next-business-day emergency escalation. All clients have access to our security hotline. We've never had a ransomware encryption event proceed to completion on a client we were actively monitoring.
We only have one IT person. Is this going to replace them?
The opposite: we back them up. Co-managed IT means your person keeps their role and finally gets a 24/7 team behind them: helpdesk overflow, security operations, patching, and someone else on call at 2 AM.
We're a small rural facility. Can we afford this?
The claims recovery typically answers that question: the engagement is designed to find more money than it costs. We also help rural facilities identify grant and program funding (including rural health transformation dollars) that can pay for security and IT modernization.
Will you sign a BAA?
Yes, before we touch anything. It's the first document in every engagement.